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Benchmarking the Patient Experience: Five Priorities for Improvement

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patient experience, noise reduction, discharge process, rounding, communication, pain management, responsiveness of staff, cleanliness, HCAHPS, patient interactions, community of practice

Benchmarking the Patient Experience: Five Priorities for Improvement

Jason A. Wolf, Ph.D.
Executive Director, The Beryl Institute

This paper explores qualitative data obtained in the 2011 benchmarking study, The State of Patient Experience in American Hospitals. While the original research report provided an overview of the study findings, this paper takes a deeper dive to share specific actions discovered that help shape a systemic solution to improving overall patient experience. It includes verbatim responses on how survey participants are addressing top patient experience priorities including:

  • Reducing Noise
  • Discharge Process
  • Rounding
  • Responsiveness of Staff/Communication
  • Pain Management

For more information, view the executive summary.

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