patient experience, CAHPS, reporting, measurement, reimbursement
Webinar Replay -
Preparing Members of a Patient and Family Advisory Council
Presented by Allison Chrestensen, Project Coordinator at Duke University Health System; Tiffany Christensen, Performance Improvement Specialist, NC Quality Center; Tanya Lord PhD, MPH, Director of Patient and Family Engagement, Foundation for Healthy Communities
In this webinar, Allison Chrestensen leads the conversation about designing a comprehensive training program for Patient and Family Advisors (PFAs) and staff, a critical building block for a successful and sustainable PFAC. In order to provide focused, entity-sensitive, and valuable feedback, PFAs and staff need to understand their roles, as well as how to communicate effectively in a PFAC environment. This training is designed for those who have already built a solid structure for PFA engagement and now are ready to improve the qualities of partnership. Participants will leave this training with strategies for designing a training program that draws upon national best practices and also meets the needs of their specific organizations.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)