Join | Print Page | Contact Us | Your Cart | Sign In | Register
The Beryl Institute: White Papers
Main Storefront

Enhancing the Patient Experience through the Use of Interactive Technology

Item Options
Sign in for your pricing!
Price: $29.95
Quantity: *
patient experience, technology, interactive technology, HCAHPS, hospital experience, bottom line, service excellence, connection, patient control, service, patient education, service recovery, entertainment, connections, patient satisfaction, clinical outcomes, revenue

Enhancing the Patient Experience through the Use of Interactive Technology

David Schofield
Skylight Healthcare System

Darrell Atkin
Skylight Healthcare System

Jason A. Wolf, Ph.D.
The Beryl Institute

For those focused on improving the patient experience, there is research that shows this will be a key differentiator in how health care facilities are perceived. Efforts to positively impact service encounters span the continuum of care from pre-admission to post discharge. What remains critical to success is the ability to provide the best experience at the core of the care journey while in a healthcare facility. Hospital stays are never on the top of anyone’s to do list so ensuring a positive perception is a challenge from the onset. To compete, healthcare organizations are now looking to new modes of engaging patients and ensuring their stays, as well as their connection to the entire continuum of care, are unparalleled, positive experiences.

One significant trend in providing exceptional patient experiences is the use of interactive technology. Interactive patient care technology brings an unprecedented range of services and control to the patient’s fingertips both inside and beyond their hospital room. The systems offered and information they provide move well beyond an "on-demand” network to a true interactive experience that engages patients in their care and provide information that support them on their healing journey. Through this technology patients can submit feedback and make requests, which become part of a highly efficient clinical workflow. They can access information and education that involves and supports them in their care. Rather than an amenity, interactive technology is emerging as a critical partner in the healthcare experience.

For more information, view the executive summary.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092