patient experience, CAHPS, reporting, measurement, reimbursement
Webinar Replay -
The Impact of Health Literacy on the Patient Experience
Presented by Jan Scotton, RN, BS, Senior Patient Experience Consultant, Corporate Health Literacy Consultant, Carolinas HealthCare System, Charlotte, NC
This webinar will discuss what health literacy is, who is affected, and how it is interwoven into multiple aspects of the patient experience. This includes reducing readmissions, reducing med errors after discharge, and improving patient satisfaction scores. A brief discussion will be held concerning ways to involve the healthcare organization in health literacy.
• Define health literacy
• Identify 3 ways to use health literacy techniques to reduce readmissions in their organization
• Describe how health literacy can be used to reduce at home medication errors
• List at least 2 attributes of a health literate organization
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)