grievance letter, writing, patient advocacy, healthcare consumer advocates, hca
Webinar Replay -
Grievance Letter Writing for Healthcare Consumer Advocates
Presented by Natalie A. Ratliff, Master of Jurisprudence Health Law, BSN, RN, Director of Healthcare Law, Policy and Regulation, Patient Advocate, CGH Medical Center and Clinics
A well-written response to any patient concern is invaluable in providing final closure and conveying compassion when things don’t go as planned. In this webinar, participants will learn practical tools, tips and guidelines to use when constructing a grievance letter. In addition, the presenter will provide a historical and legal overview helpful to all healthcare consumer advocates.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)