communication, patient, family, advisors, culture
Webinar Replay -
Key Communication Skills for Patient and Family Advisors: Enable Your Voice to Be Heard!
Presented by Jill Golde, Partner, Language of Caring
Patient and family advisors are invaluable to hospitals, clinics and all healthcare settings. To fulfill your full potential to influence positive change, you need to be a super-effective communicator. This webinar demonstrates concrete communication skills for expressing your views, making suggestions and pushing for improvement—in a way that reduces resistance to your messages and increases the likelihood of you having a very positive impact.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)