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Character Counts: Integrating Civility into the Healthcare Culture

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patient experience, civility, customer service, rude behavior, attitude, character, listening, convenience, empathy, commitment, community, patient satisfaction, bedside manner, Press Ganey, conduct, dignity, respect

Award-winning publisher and author Chuck Lauer explores the need for hospitals to incorporate a "civility initiative" into their customer service programs. Lauer addresses the prevailing climate of rude behavior in society at-large and offers solutions to healthcare providers seeking to provide consumers with outstanding healthcare experiences, including five secrets for bringing civility to healthcare.

Related Body of Knowledge courses: Cultural Competence & Diversity.

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