culture, ambulatory care, patient experience, medical practice, physicians
Webinar Replay -
Emory Clinic's Patient Satisfaction Success Story: Accelerating Patient Experience Improvement in Ambulatory Care
Presented by Alan Dubovsky, Director, Customer & Physician Engagement, Emory Clinic
Many organizations are only just starting to focus on how best to meet the needs of their ambulatory patients, a market of significantly high patient volumes, seen in a limited amount of time and with growing demands of immediate access and increased patient expectation. This webinar will continue to present the 2.0 of Emory Clinic’s patient experience efforts, where we have been over the last year, our lessons learned and all new best practices. Participants will learn unique approaches to the following all related to medical practice: new service roles and responsibilities, engaging physicians, volunteer usage, service coaching and training and best practices in patient advocacy.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)