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How to Ensure Sustained PX Improvement Through a Culture of Accountability

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Price: $120.00
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patient experience, accountability, culture, leadership, employee engagement

Webinar Replay -

How to Ensure Sustained Patient Experience Improvement Through a Culture of Accountability
Presented by Tracie Clang, Performance Improvement Coach, TruthPoint

We all understand the need for accountability as a critical element in driving performance improvement but very few organizations know how to execute a structure of accountability that stimulates an optimistic attitude and a culture geared towards results. The goal of this session is to help executives, patient experience officers and front-line organizational leaders analyze the effectiveness of their own organizational accountability infrastructure and where needed, implement a practical structure for accountability that produces sustainable results and engages the workforce in improvement activities.

Attendees will:

  • Learn about the key cultural attributes of an accountable organization
  • Obtain the knowledge necessary to facilitate a self-evaluation of the critical factors that are present/absent in their own organizations to ensure a culture of sustained accountability
  • Identify and understand the three "A"s of accountability
  • Obtain the tools and information needed to establish a sustainable structure of accountability in their own organizations

Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.

This webinar is approved for one Patient Experience Continuing Education Credit (PXE)

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092