patient experience, accountability, culture, leadership, employee engagement
Webinar Replay -
How to Ensure Sustained Patient Experience Improvement Through a Culture of Accountability
Presented by Tracie Clang, Performance Improvement Coach, TruthPoint
We all understand the need for accountability as a critical element in driving performance improvement but very few organizations know how to execute a structure of accountability that stimulates an optimistic attitude and a culture geared towards results. The goal of this session is to help executives, patient experience officers and front-line organizational leaders analyze the effectiveness of their own organizational accountability infrastructure and where needed, implement a practical structure for accountability that produces sustainable results and engages the workforce in improvement activities.
- Learn about the key cultural attributes of an accountable organization
- Obtain the knowledge necessary to facilitate a self-evaluation of the critical factors that are present/absent in their own organizations to ensure a culture of sustained accountability
- Identify and understand the three "A"s of accountability
- Obtain the tools and information needed to establish a sustainable structure of accountability in their own organizations
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)