Engaging Your Patients: Surefire Strategies to Empathize, Interview and Educate
Edward Leigh, MA, Center for Healthcare Communication
In this presentation learn what to say to patients and what NEVER to say to patients. This session will empower professionals with skills to dramatically improve the quality of interactions and enhance patient satisfaction. This will lead to improved compliance and a decreased risk of medical errors. This presentation covers: top-notch interviewing skills, empathic responding and highly effective methods of educating patients with impact. Communicate your way to successful patient interactions.