I am the Patient Experience: What's in it for Us?
Nicole Johnson-Boatwright, MBA, BBA, PMP, Coordinator, Patient- and Family-Centered Care and Christine Abbott, Patient Advisor, Georgia Regents Medical Center
Patient and family advisors are partners with the staff working to use the patient experience as the vehicle to promote a more vital and effective organization. All medical encounters are complex human experiences. Understanding and engaging the patient in all encounters enhances the experience for all. This presentation will examine the benefits of being a patient and family advisor and the benefits for leadership, faculty and staff who embrace the vitality of the patient experience.