patient experience, model, strategy, communication, physician
Webinar Replay -
Pxi (Improve) Model: A Data Driven Model
Presented by Pam Prissel, MS, Patient Experience Manager and Terri Veneziale, MBA, Patient Experience Manager, Mayo Clinic Health System
Learn how this data driven consultation model helps providers, leaders and sites identify gaps in service delivery and develop improvement strategies. This webinar will describe Mayo Clinic’s consultation model, a key component of their Patient Experience service strategy, and how it is used to work with leaders and physicians to address communication and other processes that have a downstream effect on the moment-to-moment experience of patients.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)