Why Saying Thank You Is Critical To Any Successful Patient Experience Strategy
Melissa Minkow, Patient Experience Leader, TVR Communications
In this session, participants will use several of Recognition Professionals International's best practice standards to engage in assessing their recognition strategy. By asking several strategic questions related to each best practice, attendees will evaluate, document, and discuss the current state of recognition practices as it relates to improving the patient experience. The words "Thank You" apply not only to employees and staff but patients as well. Learn several important factors and techniques for empowering staff, thanking and recognizing patients and their loved ones and creating "always" conversations.