patient experience, HCAHPS, teamwork, engagement, healthcare
Webinar Replay -
Questioning Protocol: How to Build a High Performing Healthcare Team Focused on the Patient Experience
Presented by Randi Redmond Oster, Crohn's Parent & Author of Questioning Protocol
In this presentation learn how to build a high performing team focused on the patient experience. The tips, tools and techniques shared in this session are how the speaker empowered her son to thrive after multiple operations with Crohn's Disease. They are based on her leadership experience in GE and compassion as a mom. The participant will discover easy to implement, low cost, patient focused tactics to implement that help improve HCAHPS scores, learn a simple technique to help a patient find the best solution based on their needs and find out the memorable acronym that explains the patient perspective and reminds healthcare professionals what they can do to meet patients' needs.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)