Defining Patient Experience: A Critical Decision for Healthcare Organizations
Jason A. Wolf, PhD
Editor, Patient Experience Journal
President, The Beryl Institute
Victoria Niederhauser, DrPH, RN
Dean & Professor, The University of Tennessee Knoxville, College of Nursing
Dianne Marshburn, PhD, RN, NE-BC
Director, Clinical Research, Vidant Medical Center
Sherri L. LaVela, PhD, MPH, MBA
Department of Veterans Affairs (VA), Center for Evaluation of Practices and Experiences of Patient-Centered Care; Health Services Research, Edward Hines Jr. VA Hospital; Center for Healthcare Studies, Institute for Public Health and Medicine, General Internal Medicine and Geriatrics, Feinberg School of Medicine, Northwestern University
There has been rapid expansion in the use of the term "patient experience” in the general healthcare vernacular and in the realm of both clinical practice and research. Yet, in practice and research, the concept of patient experience has had varied uses and is often discussed with little more explanation than the term itself.
Reprinted from Patient Experience Journal, this expanded version explores the current state of defining patient experience and is followed by implications for action in practice.