An Invisible Barrier to Compassionate Care: The Implications of Physician Burnout on Patient & Family Experience
Diane W. Shannon, MD, MPH
Shannon Healthcare Communications, Inc.
Physician burnout harms everyone who touches the healthcare system: physicians, other clinicians, patients, families and healthcare organizations. Burnout is often mistakenly labeled a problem of individual physicians, leaving the underlying systemic and cultural problems unaddressed. By understanding the significance and risk factors of burnout, as well as potential interventions, healthcare organizations can improve not only the work experience of their physicians but also the health and care experience of every patient they serve.
In addition to sharing three case studies from organizations that improved patient experience by supporting physicians, the paper discusses risk factors for burnout, effects of burnout on patient care and patient experience, why burnout matters and addressing and preventing burnout.