vision, accountability, improvement strategy, staff engagement, sustainability, communication, aidet
Webinar Replay -
The SPIRIT Approach: A Children’s Hospital’s Strategy to Deliver High Quality, Safe and Memorable Healthcare Experiences
Presented by Deborah Smith, Spirit of the Child Coordinator and Susan Sweeney, Clinical Nurse IV, Baystate Children's Hospital
Baystate Children’s Hospital is committed to delivering high quality, safe and positively memorable healthcare experiences for every child and every family by providing imaginative and amazing ways to care for children and families. This session shares their Spirit of the Child philosophy and cultural change journey from the perspective of a children’s hospital within a hospital. Presenters will introduce attendees to Baystate’s performance improvement and patient experience improvement strategy- The SPIRIT Approach- which has been designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)