communication, leadership, competency, change, listening
Webinar Replay -
The Missing Ingredient: Effective Internal Communications
Presented by Lynne Cunningham, National Speaker and Coach, Studer Group
In this presentation learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS. What is measured can be improved, and what leaders are held accountable for will improve. Healthcare leaders need to apply solid communications principles to keeping metrics in front of their team, rewarding improvements, and coaching those who are not seeing the desired outcomes. This presentation will provide an understanding of the linkage from employee engagement to patient experience to successful organizational performance results and identify five questions that need to be asked if you want to take internal communications efforts to the next level.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)