patient experience, choice, consumers, loyalty, ED, clues, continuum of care, attitude, process improvement,
Webinar Replay -
Getting CLUED IN to the Patient Experience
Presented by Jane Mericle, Chief Nursing Executive, Nemours - A Children's Health System and Lou Carbone, Founder and CEO, Experience Engineering
Quality issues in healthcare have been center stage for some time. Many hospitals are making investments in process improvement, and they are using patients/families as a sounding board and integrating their feedback in hospital design. Organizations use this customer insight to change how they think about the customer experience and build the customer experience accordingly. This presentation will explore how this insight is changing the way patient experience is designed, delivered and managed.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
Related Body of Knowledge courses: History.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)