Webinar Replay -
How we respond to unhappy customers can make or break a hospital's customer relationship. Service Recovery is the opportunity to "turn around” and acknowledge the customer’s feelings. Deb Putez and Vicki Tiller discuss service recovery and things you can do to salvage the relationship and make things right. This 90 minute webinar will cover the following:
- Define service recovery
- Analyze different service recovery models
- Identify service recovery acronyms
- Discuss a proper documentation process for a service recovery process
- Review ways to improve service recovery models
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
Related Body of Knowledge courses: Service Recovery.