patient experience, environment,
Webinar Replay -
The Dirt on Hospital Cleanliness
Presented by Christine Foore, Director, Customer Relations, WellSpan Health - York Hospital, Nicholas Frolio, Director, Housekeeping, WellSpan Health - York Hospital, Tracy Lee, Director, Patient Experience, WellSpan Gettysburg Hospital and Charlie Altemose, Manager of Housekeeping Services, WellSpan Gettysburg Hospital
WellSpan Health hospitals were faced with below average patient experience scores related to perceptions of cleanliness. Executive leadership and the Board of Directors challenged the hospitals to improve their scores. Seemingly daunting challenges for WellSpan Health included aging facilities, semi-private rooms, perceived lack of accountability and engagement by all employees as well a siloed culture where practices varied by hospital and even by units within the hospitals. WellSpan Health tackled this problem head-on through a systematic approach based on the following concepts: standardization of tasks to improve actual cleanliness, improvement in communication about cleanliness with patients and staff and establishment of a culture of engagement and accountability. In this presentation, learn how WellSpan Health used a system-wide, structured approach to improve cleanliness while also honoring the daily operational realities of each individual hospital.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
This webinar is approved for one Patient Experience Continuing Education Credit (PXE)