A Patient-Centered Approach to Handling Complaints and Grievances
Created by the Patient Advocacy Community of The Beryl Institute, this guide assists Patient Advocates, and others in healthcare organizations, to anticipate, meet and exceed the expectations of patients receiving care. The handbook explores the history of the creation and evolution of the CMS regulations, the intent of the guidelines and examples of policies to assist Patient Advocates in managing grievances and complaints more effectively in their organizations.
Special thanks to contributors:
- 2015 PAC Publications Members:
Linda Reiser - Chair, Eve DeVaro,
Mary Ellen Namoff,
- 2012 Contributors:
- Original Contributors:
Rosalie Dwyer - Chair,
Paperback: 36 pages
Publisher: Patient Experience Press, 2nd Edition
Product Dimension: 5.5" x 8.5" (13.97 x 21.59 cm)
Shipping is included in the cost of purchase. Additional charges will apply for international shipping.
Related Body of Knowledge courses: Patient & Family Centeredness.