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Improving the Patient Experience through Hospitalist and Nursing Engagement

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patient experience, HCAHPS, nurse communication, value-based purchasing, VBP, doctor communication, medication communication, accountability, engagement, best practices

Webinar Replay -

Improving the Patient Experience through Hospitalist and Nursing Engagement
Presented by Cathy Utne, Director of Patient and Guest Services, Fairview Southdale Hospital and Nancy Dezellar Walsh, Consultant, Dezellar Walsh Consulting

Fairview Southdale Hospital has developed a process to engage hospitalists and nursing staff on its medicine unit. The phases included design, training, measurement and reinforcement. This training included an overview of the current patient satisfaction results, the best practices, viewing of a short video of the demonstration of the behaviors, the measurement process and accountability plan. This process is now being replicated at the other hospitals in the system. It has demonstrated significant success in the specialty clinics where one site improved from 1st quartile to 4th quartile in the leading indicator in just four months’ time. Participants will gain knowledge in methods for improving HCAHPS, learn about rapid cycle measurement processes and implement sustainment strategies for ongoing success.

Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.

Related Body of Knowledge courses: Employee Engagement.

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The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021