patient experience, music, entertainment, environment interactions
Enhancing the Patient Experience through Live Entertainment
Richard L. Cohen
Editor, Healthcare Marketing Report and Healthcare Call Center Times; Co-Founder and Former Executive Director, Comity
This paper explores strategies for implementing music and the arts into patient experience efforts. Proven advice on the need for live entertainment, coordination of entertainment events, and recruiting musicians is shared. Author and healthcare journalist Richard L. Cohen explains the multiple impacts of human interaction: bringing joy to patients, uplifting spirits, and changing attitudes. This paper serves as a reminder that at the end of the day, entertainment is an incredibly powerful tool in healing and caring across a healthcare setting.