patient experience, HCAHPS, CG-CAHPS, value-based purchasing, VBP, accountable care organizations, improvement, organizations, culture, sustainability, accountability, empathy, engagement, story
Webinar Replay -
How to Be a Powerhouse Change Agent for the Patient Experience
Presented by Wendy Leebov, Partner, Language of Caring
Patient experience champions worldwide are acting as change agents who inspire and engage others to embrace and enhance the patient and family experience through their own actions. In this webinar, drawing on Malcolm Gladwell’s landmark book The Tipping Point, Wendy will address how you can use your power and influence to engage others and advance the patient experience in your organization – in ways that are infectious and sustainable. She will also discuss how you can lead the way to the tipping point—the point at which your organization’s strategies stick, becoming consistent and sustainable.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.
Related Body of Knowledge courses: Coaching and Developing Others.