Join | Print Page | Contact Us | Your Cart | Sign In | Register
The Beryl Institute: White Papers
Main Storefront
        

Voices of Practice: Exploring the Patient Experience in Action

Item Options
Sign in for your pricing!
Price: $0.00
Quantity: *
 
Description
patient experience, action, leadership, culture, patient engagement, ideas, accountability, healthcare, service, focus, interaction, people, staff, journey, employee, voice

Voices of Practice: Exploring the Patient Experience in Action
Highlights from On the Road with The Beryl Institute

Jason A. Wolf, Ph.D.
President, The Beryl Institute

Stacy Palmer
VP, Strategy and Member Experience, The Beryl Institute

Through the On the Road program The Beryl Institute spends time within healthcare organizations meeting with their staff, observing their actions and ultimately learning about their journeys to improve the patient experience. On the Road represents a fundamental belief that there is great power in the sharing of ideas and lessons learned.

This paper identifies some of the central and consistent themes we have seen through visits to 18 cities and almost 30 facilities across the United States and around the world. It highlights innovative patient experience ideas and key thoughts shared by healthcare leaders. Each section represents a central idea, how we believe it influences patient experience efforts overall and then shares a set of innovative practices that could be replicated, adopted or adapted for your own organizations.

The six primary themes covered include Leadership, Culture, Right People, Engagement, Intentional Focus and Purposeful Actions. 

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org