HIPAA, risk, perception, confidentiality, voice, control, HCAHPS, patient satisfaction, autonomy, Maslow's Hierarchy of Needs, engagement, ownership, choice,
The Role and Perception of Privacy and its Influence on the Patient Experience
Susan E. Mazer, Ph.D., MA-HOS, MA
President and CEO, Healing Healthcare Systems, Inc.
This paper explores the results of a significant study exploring the implications of patient perceptions of privacy and the impact this has on the overall patient experience. It shares perceptions of patients as they reflected on what happened to them during care. The insights will move us beyond the limiting constraints of considering privacy simply as a regulation, to better understand what ultimately matters to patients at the bedside as they engage in healthcare and create their own perceptions of experience. It provides practitioners a new lens through which to examine privacy and to explore the impact that can be created in every healthcare encounter.
For more information, view the executive summary.