patient experience, personal needs, concierge services, patient empowerment, concierge care, guest experience, consumer voice, patient relations, public relations, patient satisfaction
Webinar Replay -
Concierge Care: Service with (Much) More than a Smile
Presented by Tria Deibert, Director of Marketing, Meridian Health
We live in a "Have it Your Way” culture. Consumers expect to have it "their way” whenever they interact with a business or service--except when they come to a hospital. At a hospital patients expect to have great clinical care but they also expect to have very little control over their personal needs. Yet, when you look at all of the patient satisfaction surveys, personal need is ranked high in importance. This presentation provides practical information and tools for researching, creating and implementing a program. It also outlines how the development of concierge services at your hospital can empower patients, guests, family members and nursing so you are able to provide (and measure) the best health care experience. to a tactical checklist being addressed simply as resources permit.
Upon purchasing this product you will receive an e-mail with a link to the downloadable webinar recording.