HCAHPS, environment, design, communication, HIPAA, roadblocks, leadership, accountability, CNO, noise reduction, patient experience manager, quality manager, noise committee, complaints, sleep, staff, behavior change, culture, outcomes, privacy
Charting a Course to Quiet: Addressing the Challenge of Noise in Hospitals
Jason A. Wolf, Ph.D.
Executive Director, The Beryl Institute
Gary S. Madaras, Ph.D.
Director, Making Hospitals Quiet
The paper shares the findings of The Noise Project, a joint research study between The Beryl Institute and Making Hospitals Quiet. Over 240 responses were gathered from hospitals across the United States with participants answering questions such as:
· What processes are hospitals putting in place to address this priority issue?
· How are they structuring their efforts?
· Where in their facilities are they focusing their attention?
· What kind of success are they realizing?"
In addition to offering insights on what U.S. hospitals are doing to address the issue of noise, the paper shares best practices to address this critical topic as a key component in providing a positive patient experience.
For more information, view the executive summary.