Join | Print Page | Contact Us | Your Cart | Sign In | Register
The Beryl Institute: Webinar Replay
Main Storefront
        

Implementing Technology to Improve Patient Experience

Item Options
Sign in for your pricing!
Price: $120.00
Quantity: *
 
Description

patient experience, technology, interactive, patient communication, patient expectations, efficiency, models of care, empowering patients, culture of communication, HCAHPS

WEBINAR REPLAY

This webinar focuses on the impact technology has on improving patient experience scores. Participants will learn about Summa Health System, an organization in Northeast Ohio, who distinguishes itself from competitors by focusing on improving the patient experience. By implementing interactive online communication tools and making early patient communication a priority, Summa has been able to successfully manage patient expectations and encourage patients to take more active roles in their care. This session will advise participants on how to implement and utilize technology to make a significant impact on patient experience scores as well as highlight the importance of setting and managing patient expectations and [its] correlation to referrals.

 

Presented by Carmen Natale, System Director Service Excellence, Summa Health System and Shara L. Cohen, JD, VP of Client Experience, Emmi Solutions

 

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021
1-866-488-2379
info@theberylinstitute.org