patient experience, physicians, communication, listening, compassion, commitment, physician engagement, accountability, interaction, HCAHPS, community, consistency, quality care
Physician Perspective on Patient Experience
Latha Raja Shankar MD, MBA
Presbyterian Health Care
Jason A. Wolf, Ph.D.
Executive Director, The Beryl Institute
Investigating the importance of physicians in the overall experience of patients, this paper incorporates numerous views in exploring physician perspectives on patient experience. First, Dr. Latha Shankar shares her knowledge based on hands-on experience in the urgent care setting. She offers insight on the importance of various topics within the scope of patient experience including:
- Active Listening
- Lasting Impressions
- The Importance of Quality Care
Additionally, the paper includes six interviews with respected physician leaders from across the United States that offer thoughtful opinions on the various issues surrounding physician engagement in patient experience. These provocative insights underscore the importance of physicians in all facets of patient interaction.
Related Body of Knowledge courses: Healthcare Leadership and Management .