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The Four Cornerstones of an Exceptional Patient Experience

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patient experience, accountability, engagement, commitment, patient satisfaction, identifying goals, service, leadership, self-assessment, staff engagement, service excellence


This webinar reviews the latest white paper from The Beryl Institute - The Four Cornerstones of an Exceptional Patient Experience. The paper highlights the results of two new surveys that illuminate the importance of the patient experience and describes the necessary ingredients of a successful service culture. One thing is very clear: as hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience. This webinar will explore the key elements of this paper and engage participants in Q&A on the critical elements in driving strong service outcomes based on the research presented.


Kris Baird
President, The Baird Group

Lynn Ehrmantraut
SVP, Avatar International

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092