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Advancing Your Patient Experience Strategy by Strengthening Accountability

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Description
patient experience, accountability, communication, high standards, employee performance, leadership, clarity, courage, conviction, service excellence, raising the bar, empathy, active listening, fogging
WEBINAR REPLAY

Accountability issues plague and weaken patient experience strategies. To achieve breakthroughs in the patient experience, we not only need to stop the erosion of our standards -- erosion that occurs when we tolerate behavior violations. We also need to establish, communicate and enforce higher standards that will move us from good to consistently GREAT. In this presentation, Wendy Leebov describes what it takes to raise the bar on employee performance. She illuminates the leader’s key roles in accountability and shares concrete tools you can use to move your employees to a higher level with clarity, courage, and conviction.

Featuring Wendy Leebov, Partner, Language of Caring

Related Body of Knowledge courses: Employee Engagement.

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