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The Revenue Cycle: An Essential Component in Improving Patient Experience

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patient experience, revenue cycle, customer service, communication, patient relationship, consumer choice, billing process, HCAHPS, interaction, service, financial performance, patient satisfaction, perception

The Beryl Institute presents The Patient Experience Conference Encore Webinar Series. Our first webinar is based on the Institute's recent white paper - The Revenue Cycle: An Essential Component in Improving Patient Experience.

This webinar considers the impact and outcomes resulting from the patient’s experience with a healthcare system’s revenue cycle. The ideas shared are not definite answers, but rather ideas to encourage the necessary discussions organizations interested in improving the patient experience must have as they prioritize budgets, determine areas of investment and make critical choices that affect the lives of the patients, families and communities.


Scott Morgan
Founder of Revenue Cycle Partners,
a division of Avadyne Health

John Vetsch
Revenue Cycle Director
Regional Health

Related Body of Knowledge courses: Metrics and Measurement.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092