patient experience, patient fears, patient perceptions, patient centered care, patient empathy, Hierarchy of Patient Needs, interactions, name badges, fear of infection
Ninety-six percent of all people have some fear about their healthcare. This session reveals the results of a three-year study on the 10 things that patients fear most and how we can substantially change the patient’s perception of care by asking just one question. Participants will identify ways to address patient fears that impact perceived outcomes. Truly patient centered care will start at the end of this session.
Presented by Colleen Sweeney, Formerly - Director of Ambassador and Customer Services, Memorial Hospital and Health System