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An Excellent Experience - Delivering on the Promise

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patient experience, academic medical center, service improvement, organizational culture, networking, healthcare environment, physician collaboration, physician communication , rounding, safe care

An Excellent Experience - Delivering on the Promise
This session describes the strategies and tactics that an academic medical center is using to focus on improving thepatient experience. Leave this session with tried and tested service improvement tactics, such as an overview of the development and delivery of an on-boarding program for all employees and a 90-day service academy. Learn how these programs can change culture and increase internal networking and physician collaboration.

Richard Corder
Assistant Vice President, CRICO Strategies

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
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