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Getting Diagnostic with the Patient Experience

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Description
patient experience, HCAHPS, state of always, accountability, communication, problem resolution, improvement strategies, improving patient experience, patients, culture of service, consistency, responsiveness, loyalty
WEBINAR REPLAY

Improvement efforts for many hospitals focus solely on the elements in the HCAHPS survey. Likewise, physician offices are focusing on the CG-CAHPS survey content. A key aspect of improving the patient’s experience is to diagnose and address the items that drive the experience. This session will explore the "hidden" aspects that significantly influence the patient experience with a focus on fundamental strategies that Avatar partners are using to improve HCAHPS performance. A combination of evidence-based practices and case studies will be shared, with a special focus on accountability of implementation

Presented by Julie O'Shaughnessy, Executive Healthcare Service Consultant, Avatar International, LLC

Related Body of Knowledge courses: Service Recovery.

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The Beryl Institute
3600 Harwood Road, Suite A
Bedford, TX 76021
1-866-488-2379
info@theberylinstitute.org