Join | Print Page | Contact Us | Your Cart | Sign In | Register
The Beryl Institute: Webinar Replay
Main Storefront

Getting Diagnostic with the Patient Experience

Item Options
Sign in for your pricing!
Price: $120.00
Quantity: *
patient experience, HCAHPS, state of always, accountability, communication, problem resolution, improvement strategies, improving patient experience, patients, culture of service, consistency, responsiveness, loyalty

Improvement efforts for many hospitals focus solely on the elements in the HCAHPS survey. Likewise, physician offices are focusing on the CG-CAHPS survey content. A key aspect of improving the patient’s experience is to diagnose and address the items that drive the experience. This session will explore the "hidden" aspects that significantly influence the patient experience with a focus on fundamental strategies that Avatar partners are using to improve HCAHPS performance. A combination of evidence-based practices and case studies will be shared, with a special focus on accountability of implementation

Presented by Julie O'Shaughnessy, Executive Healthcare Service Consultant, Avatar International, LLC

Related Body of Knowledge courses: Service Recovery.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092