Voices of Physician Practices and Medical Groups: Exploring the State of Patient Experience

Jason A. Wolf, Ph.D.
President, The Beryl Institute

Barbara Lewis, MBA
Founder, Joan's Family Bill of Rights

Anticipating the implementation of the CG-CAHPS surveys, but more so in recognizing the importance of patient experience across the continuum of care, including the critical area of physician practices, The Beryl Institute looked to further explore the state of patient experience in the physician practice setting. This paper reviews quantitative survey results gathered in the Institute’s 2013 patient experience benchmarking research. It then broadens an exploration of the topic with a series of interviews focused on determining proven practices, drivers of patient experience success and the roadblocks to improving the patient experience in physician practices and medical groups.

View the executive summary.