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Patient Experience Conference 2018 - Exhibitor Sessions and Hosted Receptions
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April 16-18, 2018 • Hyatt Regency Chicago • Chicago, Illinois

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Exhibitor Learning Sessions

PX2018 exhibitors are committed to helping you learn more about patient experience products and services to support organizational improvement in addressing patient experience issues at your organization. Part of the conference program, we invite you to join the following learning sessions for added learning to hear about innovative solutions, applications and best practices:

BREAKOUT SESSIONS
Monday, April 16th, 5:00 – 6:00 PM

Moving from Technology Vendor to Patient Experience Partner: What it Takes and Why You Should Care

Rick Evans, SVP and Chief Experience Officer, New York-Presbyterian Hospital

Dwight W. McBee CPXP, Chief Experience Officer, Temple Health

Monica Olaff, Director of Patient Experience, TVR Communications
Gretchen L. Ramsey, Director, Patient Experience, Geisinger Holy Spirit
Moderator: Frank Forte, Chief Business Development Officer, TVR Communications

Join Patient Experience experts from leading hospitals for an insightful discussion about best practices, real-world case studies, advice and anecdotes about building powerful and effective relationships between PX and technology vendors that drive tangible outcomes.

This session brought to you by:

 

Tuesday, April 17th, 11:15 AM – 12:15 PM
Hearing Patients’ Voices: NarrativeDx, Christiana Care and Studer Group
Tracy L. Bell, MBA, PMP, Senior Program Manager, Patient Experience, Christiana Care Health System

Senem Guney, PhD, CPXP, Founder and Chief Patient Experience Officer, NarrativeDx
Lisa Reich, RN, Coach, Studer Group

Join this session for a conversation about understanding the patient’s voice through multiple sources of verbatim feedback. We will also explore best practices for leveraging data as an evidence-basis for targeted improvements by combining quantitative scores with qualitative insights.

This session brought to you by:

LUNCH AND LEARN
Tuesday, April 17th, 12:15 – 1:15 PM
Grab your lunch from one of the buffets in PX Marketplace and join a learning session.

Embracing the Power of Consumerism – Leveraging Online Reviews to Foster Patient-Provider Relationships
Chrissy Daniels, MS, Partner, Strategic Consulting, Press Ganey Associates


The era of consumerism in healthcare has arrived and patients are frequently looking to online physician reviews and ratings to drive their care decisions. Many perceive online reviews as a ratings game, but what if you considered it to be a compatibility test? Patient experience is often rooted in trust and the relationships patients form with their physician or care team; yet, this relationship often starts with the click of a mouse, or an online search. Online reviews are similar to a compatibility test – they can promote trust and build confidence, and, ultimately, help patients find the right match for their individual care needs. Participants will hear about the latest research in consumer behavior and national trends, discover three essential steps to strengthening your organization’s online reputation and how ratings and reviews can serve to build lasting patient-provider relationships.

This session brought to you by:

Humanizing Technology: Engaged Staff Improve the Interactive Technology Experience
Austin Winberg, Clinical Outcomes Director, SONIFI Health


Join this session to hear best practices of having staff involved in implementing patient engagement technology. We will discuss real life examples of how staff can engage and share the positive outcomes experienced by various health systems.

This session brought to you by:



Hosted Receptions

You're invited to the following hosted receptions to be offered immediately after the exhibitor reception on Monday, April 16th at 7:30pm.

DuSABLE ROOM (3rd floor Founders Suites)
NarrativeDx - Sips, Bites and PX Insights
Take a breather at the end of Day 1 for complimentary dinner, beverages and energizing conversation with NarrativeDx and fellow patient experience leaders. You'll leave with great new connections across the country, tailored patient feedback reports and the latest insights into patient experience analytics.

This reception hosted by:

PX MARKETPLACE LOUNGE
Academy of Communication in Healthcare
Join ACH for a reception debuting their new book “Communication Rx:Transforming Healthcare Through Relationship Centered Communication”and hear from editor and author, Dr. Laura Cooley. The first 20 guests receive a free signed copy.

This reception hosted by:




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