Dallas, Texas (April 16, 2018) – New research conducted by The Beryl Institute determines experience drives the decisions consumers make in healthcare. The study explored consumers’ viewpoint on healthcare and how patient experience fits into their broader set of expectations around health and healthcare delivery.
With findings initially announced and live streamed at Patient Experience Conference 2018, this first of its kind global research engaged 2,000 respondents from five countries sharing insights from the consumer perspective on the patient experience – its importance, critical factors and value.
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