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Patient Experience Topic Calls
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Designed as an open forum, Topic Calls allow for the sharing of ideas and best practices. Each call features an expert guest who kicks off the conversation by sharing insights and observations related to the specific topic being explored. Participation in Topic Calls and access to recordings is exclusive to members of The Beryl Institute.

Upcoming Topic Calls


June 27, 2-3 PM ET


What are the current rounding practices and tools you are using?
Jill Mabry, CPXP, Director of Patient Experience, Carolinas HealthCare System
Dana Sanford, BSN, MSN, Director, Patient Experience & Maternity Services, Carolinas HealthCare System

This topic call will focus on the methods used to obtain real time patient feedback and explore how leadership teams work together to overcome the barriers identified in rounding. Please come prepared to discuss and learn together.

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October 3, 2-3 PM ET
 

How are you building cultural competence within your organization to support your patient experience efforts?
Pamela Abner, Vice President and Chief Administrative Officer, Office for Diversity and Inclusion, The Mount Sinai Health System

Join this topic call to discuss how cultural competence within your organization can support patient experience efforts. Please come prepared to discuss and learn together.

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