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Regional Roundtable - New Orleans
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This one-day program brings together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience. Through inspiring keynote sessions and working group discussion, participants will leave with an expanded network, renewed energy and actionable ideas to support patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers.

Presenting Sponsor:

Gold Sponsor:

Meal Sponsors:

November 6, 2017
9:00 AM - 5:00 PM

Host Site:

Ochsner Medical Center
Brent House Conference Center
1514 Jefferson Highway
New Orleans, LA 70121




 $279 Members / $329 Guests
Includes breakfast and lunch.

Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

9:00 AM - 5:00 PM
(Continental breakfast available beginning at 8:00 AM)

  • Welcome and Introductions
  • Morning Keynote: When Compassion and Communication Merge
  • Working Group Sessions
  • Networking Lunch
  • Working Group Session, Reports and Discussion
  • PX Leader Panel: An Integrated View of Patient Experience: Linking Quality, Safety, Experience and Engagement
  • Summary and Call to Action
  • Tour of Ochsner Medical Center

Morning Keynote

Victoria Baskett
When Compassion and Communication Merge

When patients experience one of the most vulnerable situations in their life, they desire comfort. When healthcare providers communicate with intentionality and heart, the walls between a patient and provider come down. Participants will gain insights and knowledge on providing a superb patient experience by shifting the dialogue of communication with compassion at the forefront.

Victoria Baskett is the Director of Patient Experience at Wayne UNC Health Care in Goldsboro, North Carolina. She is also the Founder and President of the Victoria Baskett Patient Safety Foundation that works to “Improve patient safety by educating patients and families on the importance of finding their voices.” Misdiagnosis, delayed diagnosis, and emergency surgery all led Victoria towards her mission to transform healthcare through patient and family advocacy and safety. Along with her career and non-profit, she currently serves on the North Carolina Quality Center Patient and Family Advisory Council and Board of Trustees, the Patient Safety Movement Handoff Communications Workgroup, and The Beryl Institute’s Global Patient and Family Advisory Council.

Presenting Sponsor Lunch Presentation:

Blended Learning – A Solid Approach to Enhancing the Patient Experience
Presented by
Eric Heckerson EdD, RN, FACHE
Senior Manager of Learning & Content Development, HealthStream

Tour Information

We invite you to conclude your roundtable experience by taking a tour of Ochsner Medical Center.

Ochsner Medical Center
Brent House Conference Center
1514 Jefferson Highway
New Orleans, LA 70121

If arriving by air, please allow approximately 35 minutes for travel from Louis Armstrong International Airport and Ochsner Medical Center.

  Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

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The Beryl Institute
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