|State of Patient Experience Benchmarking|
The State of Patient Experience 2017: A Return to Purpose
The full research report from the Institute's latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence. The largest research of its kind, the study engaged almost 1,700 respondents from 26 countries representing six continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience.
According to the research:
In acknowledging their commitment to the patient experience movement, this year’s study is made possible with the support of Philips, a global leader in health technology.
Learn more about the findings in The Beryl Institute's complimentary webinar replay:
The State of Patient, Resident and Family Experience: A Review of Global Efforts Across the Continuum of Care
2015 State of Patient Experience Study
The third biennial study included a global perspective on the patient experience movement across all healthcare settings.
2013 State of Patient Experience Study
The second biennial study revealed the complex reality facing the patient experience movement.
2011 State of Patient Experience Study
This landmark Beryl Institute study of nearly 800 hospital executives from all 50 states and the District of Columbia offers valuable insight into The State of Patient Experience in American Hospitals.