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Patient Experience Conference 2018 - FAQs
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April 16-18, 2018 • Hyatt Regency Chicago • Chicago, Illinois

Why Attend

Frequently Asked Questions

Conference participants typically mirror The Beryl Institute’s overall community profile. Content and connections are designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Continuing Education Patient Experience Continuing Education (PXE), Continuing Medical Education (CME), Other learners using AMA designated certificates (PAs, NPs, and Nurses), NAHQ and Social Work credits are available to qualifying participants.

Registration fees include Monday exhibitor reception, Tuesday breakfast, lunch, networking reception and dinner and Wednesday breakfast.

Organizations registering five or more people are eligible for a group discount. Contact Conference Manager Lori Gordon for more information at

This event is included with your conference registration. Have a friend, colleague or family member you’d like to bring along? Additional guest tickets are available for purchase for $100 during online registration.

Simply type in your email address and confirmation number to login to make changes to your online registration. Your confirmation number was sent to the email you used for registration.

Your confirmation number is sent to the email you provided in your online registration.

You can print the confirmation page at the end of your online registration showing pricing and session dates. If you need another form of invoice, contact Conference Manager Lori Gordon at

If your organization requires payment by check, you can select the 'check' option during the registration process. Checks must be made out to The Beryl Institute with your conference confirmation # and mailed to:

The Beryl Institute
PO Box 204878
Dallas, TX 75320

Please note that registrations via check will be cancelled if payment is not received by April 2, 2018.

Yes, all they need is access to the email you provided for registration and their confirmation number.

Cancellations or requests for refunds must be received in writing by The Beryl Institute by Friday, March 2, 2018. To cancel a registration, please send an email to and include "Conference Cancellation” in the subject line. A processing fee of $75 will be deducted from each cancelled registration.

Please note that cancellations received from March 3 - April 9, 2018 will not be refunded; however, a transfer credit for the amount of the registration cost may be granted to the individual/organization for The Beryl Institute’s Patient Experience Conference 2019 if the requested transfer is received within 7 days before the event.. Transfer credits will be issued in writing by the The Beryl Institute Conference Manager after the 2018 conference concludes. If you are canceling after the deadline and wish to take advantage of this credit, please send an email to Please list "2018 Transfer Credit Request” in the subject line.

No refunds or credits will be issued after March 2, 2018. Substitutions are allowed at any point before the conference. You may email those requests to Please include "Conference Substitution” in the subject line. Substitutions can also be made on-site at the conference registration desk with the name, registration number and proof of payment of the original registrant.

Registration discounts for members only apply to the individual with active membership to The Beryl Institute and cannot be shared. We encourage guests to join as a member of the Institute to begin accessing the largest source of patient experience resources and receive discounted registration at patent experience events.

The Beryl Institute is committed to including patient and family voices in the dialogue around patient experience efforts. Members of Patient and Family Advisory Councils and/or ePatients are eligible for subsidized conference registration rates and/or to apply for a registration scholarship.

 For additional questions, please contact Conference Manager Lori Gordon.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092