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Visit often for news from The Beryl Institute or review industry leading headlines and updates with Patient Experience Newslink. If you have a news item you think we should be sharing, please contact us.

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In the News
Tuesday, August 15, 2017
5 Design strategies to improve your patient experience »
Consumer expectations are evolving as on-demand services such as Lyft and Airbnb continue raising the standard for high-qu...
Wednesday, July 19, 2017
Get Ready for the ‘Experience Era’ »
The patient (or resident or client) experience concept has its roots in the patients’ rights movement that sprang up decad...
Wednesday, July 12, 2017
What is Different Between Patient Experience, Satisfaction? »
Patient experience and patient satisfaction are healthcare terms that are too often used interchangeably. Although they ap...
Thursday, June 8, 2017
One Size Doesn’t Fit All: A Custom Approach to Enhancing Patient Experience »
At a children’s hospital in Massachusetts, families of patients trying to park their cars in the very crowded multilevel g...
Wednesday, May 17, 2017
One key healthcare employee engagement strategy that drives patient experience »
It's logical that patients have a more positive experience when employees are engaged in their work. According to The B...
Monday, May 1, 2017
Walker Family Cancer Centre receives special recognition »
Niagara Health is one of only 15 healthcare organizations in North America to be recently named a recipient of The Beryl I...
Friday, April 28, 2017
More hospitals putting CXOs in the C-suite »
As the healthcare industry continues to move to value-based care with its emphasis on patient experience and reducing cost...
Thursday, April 27, 2017
Celebrating Patient Experience Week »
Northern Maine Medical Center (NMMC) joined healthcare facilities across the country this week in celebrating Patient Expe...
Monday, April 24, 2017
Patient Experience Week 2017: 3 things to know »
Patient Experience Week this year runs from April 24 through April 28, according to the Beryl Institute. Here are three th...
Friday, March 31, 2017
A shift in priorities for healthcare »
Healthcare is in the midst of a major shift, from an emphasis on how many patients are treated to how well those patients...
Wednesday, February 15, 2017
Healthcare Companies Should Design Patient Experiences Like Customer Experiences »
It's been years since the healthcare industry started talking about the "patient experience," but it still has a long way...
Wednesday, January 25, 2017
More than Just Seeing a Patient »
Jason Wolf, was in São Paulo in June, invited by Hospital Israelita Albert Einstein, for the 1st Latin American Symposium...
Thursday, September 1, 2016
Patient Experience: One Person at a Time »
For healthcare executives, attention to results of the Centers for Medicare & Medicaid Services' Hospital Consumer Ass...
Wednesday, July 6, 2016
Let patient experience take centre stage »
There is strong evidence that good patient experience is associated with clinical effectiveness and patient safety. Patien...
Monday, May 16, 2016
Applying restaurant customer service principles to healthcare »
Imagine being treated as well at your doctor's office as you are at your favorite restaurant. That's how healthcare should...
Friday, May 6, 2016
Spiritual Care as a Driver of Patient Experience: The Critical Humanity of Health Care »
At The Beryl Institute, we define patient experience as "the sum of all interactions, shaped by an organization's culture,...
Friday, April 15, 2016
Patient experience: Caregiving is all about understanding »
Here’s the thing about caregiving, professional or otherwise: People genuinely like to feel cared about, as well as cared...
Thursday, April 14, 2016
Improv training helps Cleveland Clinic improve MD communications »
No joke: The Cleveland Clinic employs improvisational techniques to teach clinicians how to improve patient engagement. Ev...
Thursday, April 14, 2016
Montel Williams: Physicians, heal thyselves so you can heal patients »
Talk-show host Montel Williams knows a thing or two about being a patient. That means he knows what patients want and expe...
Thursday, April 14, 2016
Patient experience matters because patients matter »
Little things like food and parking do matter. So do bigger elements such as compassion, comfort and empathy. That was the...
Friday, April 1, 2016
Improving the patient experience one click at a time »
A new whitepaper from The Beryl Institute explores why and how technology can play a crucial role in addressing and influe...
Thursday, March 31, 2016
Patient Experience is Increasingly Important »
The field can’t be shy about working to ensure that a patient’s experience is as positive as can be while under a hospital...
Saturday, March 26, 2016
Rewarding patients with loyalty points »
At the end of 2013, every patient in the Primary Health Network, a group of federally qualified community health centers i...
Wednesday, March 9, 2016
Talent Development’s Role in Upgrading the Patient Experience »
As the healthcare industry evolves from volume-based care to value-based care, patient experience is emerging as a dynamic...
Thursday, January 14, 2016
Taking Aim at Patient Satisfaction: Experience Officers Join the C-Suite »
There’s a new executive taking a seat in hospital boardrooms across the country. Responding to Affordable Care Act (ACA) m...
Wednesday, October 21, 2015
5 Ways to Include Family in the Patient Experience »
If you accept the term "patient experience” at face value, it can imply that organizations should focus only on bedside ma...
Wednesday, September 2, 2015
Some Thoughts on Improving Patient Satisfaction Scores »
Hospitals and health care systems have been directing more attention to whether or not their patients feel satisfied with...
Thursday, August 13, 2015
4 Tips to Better Prioritize the Patient Experience in Healthcare »
New research conducted by The Beryl Institute shows that consumers view patient experience as a significant factor in heal...
Monday, July 27, 2015
The culture of patient experience »
For providers to thrive under healthcare payment and delivery model reform, the patient experience must align with the pat...
Monday, July 20, 2015
Diagnosing the Patient Experience »
Personal experience matters more to consumers in selecting their healthcare providers than in choosing a retailer, hotel,...
Wednesday, July 1, 2015
Patient experience gains a foothold »
There was a time, very recently, when Jason Wolf, PhD, the president of the Beryl Institute in Washington, DC, could talk...
Thursday, April 30, 2015
The Beryl Institute Takes a Stand »
As an attendee of the April 2015 Beryl Institute Conference in Dallas, it was hard to believe this was only the 4 th &nb...
Monday, January 5, 2015
How a hospital's chief experience officer tackles barriers to better quality »
A day with UI Health's CXO shows the job requires strong support from top hospital leaders, deep understanding of performa...
Wednesday, December 3, 2014   (0 Comments - view/add)
Revenue cycle joins rush to boost patient experience »
Since the advent of the Affordable Care Act, hospitals have shown increased interest in consumer perceptions of the health...
Tuesday, September 9, 2014   (0 Comments - view/add)
Your Patient, Your Customer »
Is the health care consumer movement changing nursing - in a good way? Experts say that good nursing practice is good nurs...

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