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The Beryl Institute News: In the News

Redesigning hospitals with patient experience in mind

Saturday, November 11, 2017  
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The clinics' design may be among the more futuristic in the country, but it points to a practice sweeping all sorts of healthcare systems: using technology to facilitate a better patient experience, rather than emphasizing cosmetic changes such as waterfalls and chandeliers. Whether it's better heating, ventilation and air conditioning, large screens in patient rooms, or comfortable places to wait for an appointment, design and technology are playing a big role in patient care—and not just in the strictly medical aspects of it but in the environmental and emotional aspects as well.

"Patient experience is at the heart of healthcare," said Jason Wolf, president of the Beryl Institute and founder and president of the Patient Experience Institute. "This idea of consumerism makes technology important, but technology for the sake of technology is the demise of it," he said. "When it's purposeful, it becomes a wellness tool, a mean by which we can reduce readmission and give people greater ownership over their care."

> Read the full article in Modern Healthcare

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