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The Beryl Institute Webinars
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Facilitated by patient experience leaders from around the world, webinars share proven practices and strategies to implement in your own organization. Participation in webinars and access to on-demand webinars is included with membership to the Institute. Not a member? Join today.

Upcoming Webinars

Most webinars offered by The Beryl Institute are eligible for one Patient Experience Continuing Education Credit (PXEs) pending approval. Participants interested in receiving PXEs must complete the program survey within 30 days of attending the webinar

November 28, 2-3 PM ET

Empathy: Connecting in Suffering
Sarah Cawley, MPAS, PA-C | Family Engagement Advisor, Emergency Medicine, Cleveland Clinic; Lead Physician Assistant, Team Health
Christine Traul, MD | Patient Experience Officer for the Pediatric Institute and Children’s Hospital; Director, Pediatric Palliative Care, Cleveland Clinic Children’s Hospital

Join us as we walk through presenters unique experiences with suffering, articulate the meaning of suffering, and explore why we as caregivers are so afraid of it! Learn how you can honor your own sufferings, and leverage them for GOOD- connecting with your patients inside of it. We will also provide some practical tools to help you accomplish this. We look forward to connecting with you! 
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This webinar is sponsored by:

*This webinar is an encore presentation from the Patient Experience Conference 2017.

November 30, 2-3 PM ET

Supporting Young Adults Transitioning from Pediatric to Adult Healthcare Services
Joy Gehner, Senior Family Advisor, Seattle Children’s
Sarah Talbot, Family Advisor and FAC member, Seattle Children's

A vulnerable time for many pediatric patients is when they are ready to move from pediatric to adult healthcare. Learn how Family Advisors can be powerful allies in leading change efforts to best support these young adults. During this webinar, Seattle Children’s will share their journey and what they learned from patient and family’s experiences and stories. They will share specific steps taken and the outcomes achieved as they empowered a parent task force focused on supporting young adults as they transitioned to adult care services.
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December12, 2-3 PM ET

What Can I Do? – Caring for the Transgender Patient
Paula M. Neira, MSN, JD, RN, CEN | Clinical Program Director, Johns Hopkins Center for Transgender Health

This presentation provides clinicians and non-clinicians of all levels of experience and working in varied clinical settings with fundamental information to improve their ability to provide culturally competent, welcoming, and supportive care to transgender patients. Three language skills – using proper name/pronoun, using correct terminology, and asking questions in an appropriate manner will be demonstrated. Finally, areas that provide challenges and opportunities to improving care in clinical settings will be presented.
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December 19, 2-3 PM ET

The Patient Experience: Free from Harm
Tejal Gandhi, MD, MPH, CPPS | President & CEO, National Patient Safety Foundation

Patient safety is a serious public health issue and is an integral part of the patient experience. Like obesity, motor vehicle crashes, and breast cancer, harms caused during care have significant mortality, morbidity, and quality-of-life implications, and adversely affect patients in every care setting. Although patient safety has advanced in important ways since the Institute of Medicine released To Err Is Human: Building a Safer Health System in 1999, there is still much work to do. This session outlines areas of progress, highlights remaining gaps, and most importantly, details specific recommendations to accelerate progress.
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This webinar is sponsored by:

*Headliner Webinars are complimentary webinars featuring prominent patient experience thought leaders on a variety of topics sharing proven practices and strategies to implement in your own organization. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waiting list and a webinar replay will be provided.


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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092