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Regional Roundtable - Westchester
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This one-day program brings together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience. Through inspiring keynote sessions and working group discussion, participants will leave with an expanded network, renewed energy and actionable ideas to support patient experience efforts at their own organizations to improve the experience of patients, their families and caregivers.

Presenting Sponsor:

Gold Sponsor:

October 23, 2017
9:00 AM - 5:00 PM

Host Site:

The New Jewish Home 
Sarah Neuman Campus
845 Palmer Avenue
Mamaroneck, New York 10543



 $279 Members / $329 Guests
Includes breakfast and lunch.

Make Connections with other patient experience leaders.
Be Inspired to continue the journey to improve patient experience.
Take Away New Ideas to enhance your patient experience efforts.

9:00 AM - 5:00 PM
(Continental breakfast available beginning at 8:30 AM)

  • Welcome and Introductions
  • Morning Keynote: Making Every Moment Matter: The Northwell Health Culture of C.A.R.E. Journey
  • Working Group Sessions
  • Networking Lunch
  • Working Group Session, Reports and Discussion
  • PX Leader Panel: The Experience Era: Delivering Best in Class Moments Across the Care Continuum
  • Summary and Call to Action
  • Tour of Sarah Neuman Campus

Morning Keynote

Sven Gierlinger
Making Every Moment Matter: The Northwell Health Culture of C.A.R.E. Journey

As a previous Ritz-Carlton Hotel executive, Sven brings a unique perspective to the patient experience dialogue. However, it was his personal patient experience spending three months in hospitals that motivates him to challenge the status quo in the continuum of care. Now as Chief Experience Officer for Northwell Health, one of the largest Integrated Delivery Networks in the country, Sven is driving culture transformation grounded in patient centeredness and empathy.

Sven is passionate about building an emotionally engaging and innovative culture that drives growth and consumer loyalty through customer satisfaction. He has more than 20 years experience in the hospitality and service industry, including 8 years with The Ritz-Carlton Hotel Company. As Chief Experience Officer for Northwell Health, Sven is responsible for building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience. Prior to this, he was Vice President of Hospitality and Service Culture at Henry Ford Health System and also played a critical role in the start-up and success of Henry Ford West Bloomfield Hospital.

Presenting Sponsor Lunch Presentation:

Blended Learning – A Solid Approach to Enhancing the Patient Experience
Presented by
Eric Heckerson EdD, RN, FACHE
Senior Manager of Learning & Content Development, HealthStream

Tour Information

We invite you to conclude your roundtable experience by taking a tour of one of New Jewish Home's Small Houses.

The New Jewish Home 
Sarah Neuman Campus
845 Palmer Avenue
Mamaroneck, New York 10543

If arriving by air to The New Jewish Home, please allow approximately 25 minutes for travel from White Plains Airport, 25 minutes for travel from La Gaurdia, 35 minutes for travel from JFK and 55 minutes for travel from Newark Liberty International.

  Regional Roundtables offered by The Beryl Institute are eligible for Patient Experience Continuing Education Credit (PXEs) pending approval.

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