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Pediatric Community Leadership
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The Pediatric Community Leadership provides practical advice on strategy, growth opportunities and future plans for the community.#

Rachel Biblow
Senior Director of Patient 
and Family Services
Children’s Hospital of Philadelphia

Anne C. Boat, MD
Department of Pediatric Anesthesiology 
Cincinnati Children’s 
Hospital Medical Center

Mark Mendelow
Director for Patient & Family Relations
Seattle Children’s

Rachel Biblow
Senior Director of Patient and Family Services, Children’s Hospital of Philadelphia

Rachel Biblow is the Senior Director of Patient and Family Services at the Children’s Hospital of Philadelphia (CHOP). In this role, she has direct oversight for the administrative, operational and financial activities for Social Work services, Family Relations, Language Services, Spiritual Care, and Family Centered Care Programming, including Patient and Family Experience/Satisfaction, as well as the hospital resource centers. Rachel serves on a variety of hospital committees; including the Ethics and Quality Improvement Committees. She is passionate about improving quality, safety and the overall care experience in healthcare. Rachel is an international speaker on Family Centered Care and Social Work leadership and has presented at multiple health systems and conferences.

Rachel is leading the overall design and implementation of an organization-wide patient and family experience strategy, to improve overall patient and family engagement and satisfaction at the Children’s Hospital of Philadelphia. Through collaborative efforts, she is establishing the necessary infrastructure, improved systems and processes to drive alignment with CHOP’s leadership principles and the hospital’s core value of Family-Centered Care to improve the overall care experience at CHOP.

Rachel holds a Bachelor’s degree in Psychology, from the Pennsylvania State University and a Masters in Social Work from the School of Social Policy and Practice at the University of Pennsylvania. In addition to her work at CHOP, Rachel serves on the Board of Directors for the Make-A-Wish Foundation of Philadelphia and Susquehanna Valley, where she also contributes as a volunteer wish-granter. She volunteers through CHOP with Manna and the Ronald McDonald Camp for children and their siblings impacted by cancer. She served on the Children’s Hospital Association executive Steering Committee for Service Excellence and currently joining efforts to launch the Pediatric Forum within the Beryl Institute. She is a member of the Society for Social Work Leadership in Health Care, National Association of Social Workers and the Association for Patient Experience.

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Anne C. Boat, MD
Patient/Family Experience Officer, James M. Anderson Center for Health Systems Excellence 
Director of the Section of Fetal Anesthesia, Department of Pediatric Anesthesiology, Cincinnati Children’s Hospital Medical Center 
Associate Professor of Clinical Anesthesia and Pediatrics, University of Cincinnati College of Medicine

Anne C. Boat, MD, is a board certified pediatric anesthesiologist and director of the Section of Fetal Anesthesia in the Department of Anesthesiology at Cincinnati Children’s Hospital Medical Center. She is also an associate professor at the University of Cincinnati College Of Medicine. Dr. Boat received an M.D. from the University of North Carolina Medical School and completed an anesthesia residency and a pediatric anesthesia fellowship at the University of Cincinnati College of Medicine and Cincinnati Children's Hospital respectively.

Dr. Boat also serves as the Patient/Family Experience Officer at the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center (CCHMC). She is driving the medical center’s improvement work around patient/family experience and working directly with improvement teams in patient care areas on their experience projects. A goal of the CCHMC patient/family experience strategic team is to identify the behaviors that create the optimal patient/family experience and work to embed them into the culture of the medical center.

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Mark Mendelow
Director for Patient and Family Relations, Seattle Children's

Mark Mendelow is the Director for Patient and Family Relations at Seattle Children’s. He earned his Bachelors Degree in Psychology and Sociology from the University at Albany, New York and his Masters in Social Work from the University of California at Berkeley, concentrating on Direct Practice with Children & Families. Mark has worked in pediatric settings for over 30 years. Prior to joining Seattle Children’s Hospital in 2001, Mark worked in the San Francisco Bay Area and was the Director for Patient and Family Services at the Lucile Packard Children’s Hospital at Stanford.

Mark speaks frequently at Seattle Children’s about challenging conversations with families, family centered care, and professional boundaries. He is the immediate past-president of the Puget Sound Patient Relations Network and was honored by the Seattle Children’s community in 2012 as the recipient of the Ken Feldman OBCC Diversity Award.

When he is not at work, Mark enjoys traveling, playing American Mahj Jongg and cooking.

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