The Resource Advisory Council (RAC) serves to integrate market intelligence and insights into the strategic and tactical direction of the Institute. The RAC will complement the Institute’s boards by ensuring a breadth of innovative insights from the healthcare marketplace to inform the strategic direction and resource offerings of the Institute. The Council will review the Institute’s areas of focus and current resources and offer suggestions on new opportunities, topics of interest, etc., ensuring the Institute maintains a leading edge perspective on the patient experience.
President, Darrell Atkin & Associates
San Diego, CA
Kristin Baird, RN, BSN, MHA
CEO, Baird Group
Fort Atkinson, WI
Founder and CEO, BAHA Enterprises
San Francisco, CA
Paul Alexander Clark
Founder, Chief Executive Officer, Curate.Health
Head of Marketing Programs, Philips
Partner, Wellesley Partners, Ltd.
Karen Drenkard PhD, RN
Senior Vice President/CNO, GetWellNetwork
Lynn A. Ehrmantraut
Senior Vice President, Press Ganey Associates, Inc.
Joe M. Inguanzo, PhD
President and CEO, Professional Research Consultants, Inc.
Founder and CEO, Care Experience
Susan E. Mazer, PhD
President/CEO, Healing Healthcare Systems
Patient Experience Coach, Healthstream
Natalie Miller RN, BSN
Strategic Director, Patient Experience, Optum
President, Catalyst Healthcare Research
Dr. Avnesh Ratnanesan
President and CEO, Action Pact
Partner, Language of Caring
Todd C. Spohn
Director of Health Care, Talent Plus, Inc.
Eden Prairie, MN